As a contractor, your customers will come to you for advice on existing damage, typically after a leak has occurred. How you handle these situations will set you apart and position you as a trusted, long-term partner to your customer. This is especially important for mission-critical areas and facilities that cannot tolerate leaks.
There are 4 ways to respond to a request to evaluate a leak:
1. Suggest an expensive replacement of the entire system.
2. Perform simple, quick repairs or patches until the entire system has corroded to a point of no return.
3. Conduct a fire sprinkler assessment, gather data, and perform surgical pipe replacement if deemed necessary.
4. Immediately implement corrosion management system
Let's review the likely outcome of each approach.
Should you suggest an expensive replacement of the entire system, you put your customer in the position of having to invest a large sum of money and potentially close their business during operating hours, greatly reducing their ability to generate revenue during that time. You also risk losing your customer's trust. As experienced contractors know, corrosion is localized, and you can have corrosion in a system that's in mostly excellent condition. Therefore, to create a positive outcome for you and your customer, you should seriously evaluate your other options before going down this path.
Another way to address leaks is to perform ongoing cheap repairs. However, these repairs can actually accelerate corrosion activity because they introduce oxygen to the system. In buildings where contractors repaired leaks without surgical pipe replacements, you will notice a pattern of increased frequency of leaks due to the increased oxygen exposure. At the end of this cycle, both the contractor and property owner find themselves in the unfortunate position of having to pay for and install an entirely new system.
The third option is to take a proactive, data- and science-based approach, assess the system damage, and perform a surgical pipe replacement. The first step is to perform a risk assessment to determine the location and severity of the corrosion. Next, you will work to determine the amount of corrosion and metal loss. Finally, you will repair the pipe so that you don't inadvertently introduce oxygen into the system. That way, you are reducing costs by performing a repair rather than replacing, and you're mitigating the risk that you will accelerate the corrosion process due to the presence of oxygen. This method also allows you to gain a holistic understanding of the condition of the fire sprinkler system and advise the building owner accordingly. It also increases the likelihood that you'll be brought back to the site when future needs arise.
Finally, you'll need to maintain an oxygen-free environment to prevent further corrosion. With the costs you save from performing repairs instead of a replacement, you can implement a nitrogen solution for long-term corrosion prevention.
From reducing costs to improving customer relationships, it's essential to consider your repair options before you go straight into a complete rip and replace recommendation.